PRIVACY POLICY

Last updated October 6, 2025


This Privacy Policy describes how RNTS ("Company," "we," "us," or "our") collects, uses, and shares your personal information when you use our website RNTS.IO (the "Site") and related services (collectively, the "Services").


By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.


TABLE OF CONTENTS

  • 1. Information We Collect
  • 2. How We Use Your Information
  • 3. Sharing Your Information
  • 4. Data Retention
  • 5. Your Privacy Rights
  • 6. Cookies and Tracking Technologies
  • 7. Third-Party Services
  • 8. Data Security
  • 9. Children's Privacy
  • 10. International Users
  • 11. Changes to This Privacy Policy
  • 12. SMS and Phone Communications
  • 13. Contact Us

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, phone number, and profile picture when you create an account
  • Profile Information: Additional details you choose to provide, such as your location preferences and partner status
  • Phone Number & SMS: Phone numbers for account verification, security purposes, and optional SMS notifications about bookings and updates
  • Payment Information: Credit card details, billing address, and payment history processed through our payment processor (Stripe)
  • Booking Information: Rental dates, guest information, special requests, and reservation details
  • Communications: Messages you send to partners, customer support inquiries, and feedback
  • Reviews: Reviews, ratings, and comments you submit about listings or experiences
  • Partner Information: If you're a rental partner, business details, bank account information for payouts, location data, and listing information

1.2 Information We Collect Automatically

When you use our Services, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages viewed, time spent on pages, links clicked, search queries
  • Location Information: General location based on IP address (we do not track precise GPS location without permission)
  • Analytics Data: Information collected through PostHog and other analytics services

1.3 Information from Third Parties

We may receive information from:

  • Authentication Providers: If you sign in using OAuth (Google, etc.), we receive basic profile information
  • Payment Processors: Payment verification and transaction details from Stripe
  • Partners: Information shared by rental partners about reservations and interactions

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 Provide and Improve Services

  • Process and manage bookings and reservations
  • Facilitate communication between renters and partners
  • Process payments and payouts
  • Send booking confirmations, reminders, and updates
  • Provide customer support
  • Improve and optimize our Services

2.2 Security and Fraud Prevention

  • Detect and prevent fraud, abuse, and security incidents
  • Monitor for price manipulation and suspicious activities
  • Verify identity and payment information
  • Enforce our Terms of Service and policies

2.3 Communications

  • Send transactional emails (booking confirmations, receipts)
  • Send SMS notifications for booking confirmations, reminders, and urgent updates (if you opt-in)
  • Send service updates and security alerts via email or SMS
  • Send marketing communications (you can opt out anytime)
  • Verify your phone number for account security
  • Respond to your inquiries and requests

2.4 Legal Compliance

  • Comply with legal obligations and regulations
  • Respond to legal requests and prevent harm
  • Protect our rights and property

3. SHARING YOUR INFORMATION

We share your information in the following circumstances:

3.1 With Rental Partners

When you make a booking, we share necessary information (name, contact details, booking dates) with the rental partner to facilitate your reservation.


3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment Processing: Stripe for payment and payout processing
  • Authentication: Supabase for user authentication and authorization
  • Cloud Storage: AWS S3 for image and file storage
  • Email Services: Email delivery providers for transactional emails
  • SMS Services: SMS providers for text message notifications and phone verification (when enabled)
  • Analytics: PostHog for usage analytics and insights
  • Infrastructure: Cloud hosting and database providers

3.3 For Legal Reasons

We may disclose your information if required by law or if we believe it's necessary to:

  • Comply with legal obligations, court orders, or legal processes
  • Protect the rights, property, or safety of our company, users, or the public
  • Detect, prevent, or address fraud, security, or technical issues
  • Enforce our Terms of Service and other agreements

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and choices you may have.


3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.


4. DATA RETENTION

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specifically:

  • Account Information: Retained until you delete your account, plus a reasonable period for backup and legal purposes
  • Phone Numbers: Retained while your account is active or until you remove them from your account
  • Transaction Records: Retained for 7 years for tax and accounting purposes
  • Communications: Retained for customer service and legal compliance purposes
  • SMS Records: SMS delivery logs retained for a limited period for troubleshooting and compliance
  • Analytics Data: Anonymized and retained for service improvement

When we no longer need your information, we will securely delete or anonymize it.


5. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.


5.2 Correction

You can update your account information at any time through your account settings. You may also request that we correct inaccurate information.


5.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, dispute resolution).


5.4 Opt-Out

You can opt out of:

  • Marketing Emails: Click the "unsubscribe" link in any marketing email or update your preferences in account settings
  • SMS Notifications: Reply "STOP" to any SMS message or manage SMS preferences in your account settings
  • Phone Verification: You can remove phone numbers from your account at any time (may affect certain features)

Note: You will still receive transactional messages (booking confirmations, receipts) necessary for the Services.


5.5 Do Not Sell

We do not sell your personal information to third parties.


5.6 Exercising Your Rights

To exercise any of these rights, please contact us at team@RNTS.IO. We will respond to your request within 30 days.


6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about your browsing activities:

6.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (authentication, security)
  • Analytics Cookies: Help us understand how you use our Services (PostHog)
  • Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.


7. THIRD-PARTY SERVICES

Our Services integrate with third-party services that have their own privacy policies:


We are not responsible for the privacy practices of these third-party services.


8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure authentication with Supabase
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Fraud detection and prevention systems
  • Regular security updates and patches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


9. CHILDREN'S PRIVACY

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.


If you are a parent or guardian and believe your child has provided us with personal information, please contact us at team@RNTS.IO, and we will delete such information from our systems.


10. INTERNATIONAL USERS

Our Services are hosted in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.


By using our Services, you consent to the transfer of your information to the United States and understand that the data protection laws in the United States may differ from those in your country.


11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.


We will notify you of any material changes by:

  • Updating the "Last updated" date at the top of this Privacy Policy
  • Sending you an email notification (if you have an account with us)
  • Posting a notice on our website

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.


12. SMS AND PHONE COMMUNICATIONS

By providing your phone number and opting into SMS notifications, you consent to receive text messages from us or our service providers. Please note:

  • Consent: You expressly consent to receive automated SMS messages about bookings, reminders, and account updates
  • Frequency: Message frequency varies based on your activity and preferences
  • Carrier Charges: Standard message and data rates may apply from your mobile carrier
  • Opt-Out: You can opt out at any time by replying "STOP" to any SMS or updating your account settings
  • Support: Reply "HELP" for assistance or contact team@RNTS.IO
  • No Liability: We are not liable for delayed or undelivered messages

Phone numbers are used for account verification and security purposes. We do not share your phone number with third parties for their marketing purposes.


13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:


RNTS
Email: team@RNTS.IO
Website: RNTS.IO


We will respond to your inquiry within a reasonable timeframe.


CALIFORNIA RESIDENTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to delete your personal information (with certain exceptions)
  • Right to opt-out of the sale of personal information (we do not sell your information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at team@RNTS.IO.


EUROPEAN RESIDENTS (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal information includes:

  • Contract: Processing necessary to perform our contract with you (providing Services)
  • Consent: You have given consent for specific purposes (e.g., marketing)
  • Legitimate Interests: Processing necessary for our legitimate business interests (fraud prevention, service improvement)
  • Legal Obligation: Processing required to comply with legal obligations

This Privacy Policy is effective as of the date stated at the top of this page. Please review it periodically for any changes.