Understanding our cancellation policies and refund procedures
We understand that plans can change, and we want to make the cancellation process as clear and fair as possible. Our cancellation policies are designed to balance flexibility for customers with fairness to our rental partners. Each listing may have different cancellation terms based on the partner's preferences.
Best for last-minute planners and flexible travelers
Balanced approach for most rental situations
For high-demand items requiring advance planning
Go to your user dashboard and find the reservation you want to cancel
Review the cancellation policy for your specific reservation
Click the cancel button and confirm your cancellation request
Refunds are processed automatically based on the cancellation policy
Refunds are typically processed within 5-10 business days and will appear on your original payment method. The exact timing depends on your bank or credit card provider.
In cases of severe weather, natural disasters, or other emergencies, we may offer additional flexibility beyond the standard cancellation policy. Contact our support team for assistance.
Cancellation times are calculated based on the reservation start time in the local timezone of the rental location. You must be logged in to your account to cancel a reservation.
If a rental partner needs to cancel your reservation, you will receive a full refund regardless of the cancellation policy, and we'll help you find an alternative option.